Herelink blocked, i lost my the key and can't contact my seller

Hello, I’m new to the site, I’m the new chief technician in my company and we are trying to use again our herelink system. They got stuck trying to use it because they lost the model key, and noone knows who the reseller is.
Model: HX4-06075
Fcc id: 2arlu-hc06071
Ic id: 24452-hc06071

I hope you can help me.

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