On my new Herelink i’ve been trying to update it per the website instructions. I have both Mac and Windows 10 PC. Neither of them seems to work.
I put the unit into update mode
I then connect it to the computer via USB to windows 10 PC
It shows up under devices
I then execute the script.
It does say Remote Unit Detected
The script lines toward the end say “Failure to execute script”
I don’t have another windows computer immediately accessible. The computer itself has more than 500 gigs of available memory. I’m not a windows person so I’m slow to learn these problems. I read the Error 13 code has to do with installing programs and possibly adding .net framework. I recently had to upgrade my windows PC from 7 to 10 to get the cube orange working. I noticed some other programs are running into the same error now. I will try installing .net and making sure all updates are complete. Any other advice would be very appreciated.
I used a windows 7 computer and it updated just fine. But now I have a new problem. The Product key. The outside of the box has two number, none of which is 16 digits. There is a Serial number and a barcode number. Neither of them fit the 16 digit registration key it asks for. I contacted my reseller (IRLOCK) to see if they can give me a product key. I thought if this was a recent release of the Herelink the key would be on the box.
I’ll give this a try on my windows 10 PC the next time I update. At least now I know it works easily on windows 7. I think its some kind of permission issue when installing programs from 3rd party vendors. I also got the key and finished updating the unit so I’m almost ready to fly. Thank you!