# Herelink Unit suddenly stopped to send Telemetry Data **URL:** \ **Category:** HereLink\ **Created:** [18 February 2022 10:36 UTC](https://discuss.cubepilot.org/t/herelink-unit-suddenly-stopped-to-send-telemetry-data/8388 "2022-02-18T10:36:44Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![BrunoB](https://discuss.cubepilot.org/user_avatar/discuss.cubepilot.org/brunob/32/5401_2.png) [@BrunoB](https://discuss.cubepilot.org/u/BrunoB)\ **Post date:** [18 February 2022 10:36 UTC](https://discuss.cubepilot.org/t/herelink-unit-suddenly-stopped-to-send-telemetry-data/8388/1 "2022-02-18T10:36:44Z")
Hello guys, We had a strange behaviour with a herelink kit this week. This kit stopped sending Telemetry Data for the tablet, and only video stream and RC Channels were working properly. I tried several things to catch the problem: changed the Telem Cable, changed the Serial Port on the Cube that was sending MAVLink 2 Telemetry Stream, forced values to SRX\_ Parameters on Ardupilot, made an android factory reset on the tablet and tried to pair another tablet, but none of these things made it work. Finally, on the last hour of the day, we tried to plug a USB Cable on the Air Unit and made the update process, besides the fact that the air unit and tablet were already on the latest stable firmware version, and then after the update process on Air Unit, the Telemetry data came back to life. Anyone experiencing similar problems with herelink kits? I am worried about this misbehaving because this UAV operated lots of hours and then suddenly this problem appeared. I would like to know if there is any setup to do on Ardupilot side or herelink settings to prevent this Telemetry Data problem to arise. Thanks in Advance, Bruno ---
**Author:** ![Michael\_Oborne](https://discuss.cubepilot.org/user_avatar/discuss.cubepilot.org/michael_oborne/32/13_2.png) [@Michael\_Oborne](https://discuss.cubepilot.org/u/Michael_Oborne)\ **Post date:** [18 February 2022 22:24 UTC](https://discuss.cubepilot.org/t/herelink-unit-suddenly-stopped-to-send-telemetry-data/8388/2 "2022-02-18T22:24:27Z")
Can you confirm the version on the GCS unit and air unit? ---
**Author:** ![BrunoB](https://discuss.cubepilot.org/user_avatar/discuss.cubepilot.org/brunob/32/5401_2.png) [@BrunoB](https://discuss.cubepilot.org/u/BrunoB)\ **Post date:** [18 February 2022 23:40 UTC](https://discuss.cubepilot.org/t/herelink-unit-suddenly-stopped-to-send-telemetry-data/8388/3 "2022-02-18T23:40:08Z")
Hello Michael, I can confirm it better on monday, but I am using the latest stable version, this one announced at this link: > [@Herelink Stable June 2021](https://discuss.cubepilot.org/t/herelink-stable-june-2021/6728): > > Hi Herelink Users This is an announcement for a new Stable update that is now available. Please update your units by going to Settings -\> About Phone -\> System Updates -\> Check For Updates . This will only work if you have updated your system at least once using this method: [https://docs.cubepilot.org/user-guides/herelink/upgrading-firmware](https://docs.cubepilot.org/user-guides/herelink/upgrading-firmware) If you have not completed the steps mentioned in this doc, doing so will update you to this release. After the update, you should be on Remote Unit: BRU0… Thanks, Bruno ---
**Author:** ![JacksonUAS](https://discuss.cubepilot.org/user_avatar/discuss.cubepilot.org/jacksonuas/32/1092_2.png) [@JacksonUAS](https://discuss.cubepilot.org/u/JacksonUAS)\ **Post date:** [19 February 2022 05:28 UTC](https://discuss.cubepilot.org/t/herelink-unit-suddenly-stopped-to-send-telemetry-data/8388/4 "2022-02-19T05:28:45Z")
I have exactly this going on at the moment as well, its really curious, am on Nov 21 Beta Customer said all was working well, Herelink battery got low so they put it on charge, and now its like Mavlink has stopped working. Have video and RC, but Solex/QGC/MP (on Herelink and Laptop with UDP) all see no telemetry. As above, tried everything, have just reset the herelink and reinstalling it all as I type… came here to see if anyone else has seen it 🙂 ---
**Author:** ![JacksonUAS](https://discuss.cubepilot.org/user_avatar/discuss.cubepilot.org/jacksonuas/32/1092_2.png) [@JacksonUAS](https://discuss.cubepilot.org/u/JacksonUAS)\ **Post date:** [19 February 2022 06:09 UTC](https://discuss.cubepilot.org/t/herelink-unit-suddenly-stopped-to-send-telemetry-data/8388/5 "2022-02-19T06:09:30Z")
Can confirm the above, reseting herelink does nothing. Fix is to reflash the airunit via USB ---
**Author:** ![BrunoB](https://discuss.cubepilot.org/user_avatar/discuss.cubepilot.org/brunob/32/5401_2.png) [@BrunoB](https://discuss.cubepilot.org/u/BrunoB)\ **Post date:** [19 February 2022 10:36 UTC](https://discuss.cubepilot.org/t/herelink-unit-suddenly-stopped-to-send-telemetry-data/8388/6 "2022-02-19T10:36:19Z")
Good morning @JacksonUAS, Yes, in my case, I tried everything and only reflashing the airunit via USB solved my problem. In fact I had the same trouble two months ago, but at that time when temetry data stopped arriving, I noticed that SERIAL1\_BAUD was setup to 115200, then I changed to 57600 and everything returned to work fine. Since then I configure all drones to work with baud rate 57600 to avoid this kind of problem. On this specific UAV that the problem occured this week, I also noticed that I left the baud rate for the telemetry port in 115200, tried to setup to 57600 but the problem persisted until I reflashed the Air Unit. And the problem really seems to be something messing up with the Air Unit, because the ground unit was able to work fine when we ran a SITL simulation in our wi-fi network and accessed it via Ground Unit. @Michael_Oborne is there any chance to have some kind of misconfiguring of air unit if the telemetry baud rate is setup to 115200 or maybe it is just a coincidence? ---
**Author:** ![Tobias\_Dahms](https://discuss.cubepilot.org/user_avatar/discuss.cubepilot.org/tobias_dahms/32/3659_2.png) [@Tobias\_Dahms](https://discuss.cubepilot.org/u/Tobias_Dahms)\ **Post date:** [19 February 2022 10:58 UTC](https://discuss.cubepilot.org/t/herelink-unit-suddenly-stopped-to-send-telemetry-data/8388/7 "2022-02-19T10:58:43Z")
I have many units working at 115200 baud. Would be interesting if that needs to be changed. A small poll about the configuration within the community: _Poll ([view on site](https://discuss.cubepilot.org/t/herelink-unit-suddenly-stopped-to-send-telemetry-data/8388/7))_ ---
**Author:** ![Michael\_Oborne](https://discuss.cubepilot.org/user_avatar/discuss.cubepilot.org/michael_oborne/32/13_2.png) [@Michael\_Oborne](https://discuss.cubepilot.org/u/Michael_Oborne)\ **Post date:** [19 February 2022 11:14 UTC](https://discuss.cubepilot.org/t/herelink-unit-suddenly-stopped-to-send-telemetry-data/8388/8 "2022-02-19T11:14:55Z")
please make sure you guys are on the latest air unit fw ---
**Author:** ![JacksonUAS](https://discuss.cubepilot.org/user_avatar/discuss.cubepilot.org/jacksonuas/32/1092_2.png) [@JacksonUAS](https://discuss.cubepilot.org/u/JacksonUAS)\ **Post date:** [20 February 2022 19:20 UTC](https://discuss.cubepilot.org/t/herelink-unit-suddenly-stopped-to-send-telemetry-data/8388/9 "2022-02-20T19:20:32Z")
Is, and was 🙂 ---
**Author:** ![Michael\_Oborne](https://discuss.cubepilot.org/user_avatar/discuss.cubepilot.org/michael_oborne/32/13_2.png) [@Michael\_Oborne](https://discuss.cubepilot.org/u/Michael_Oborne)\ **Post date:** [21 February 2022 00:33 UTC](https://discuss.cubepilot.org/t/herelink-unit-suddenly-stopped-to-send-telemetry-data/8388/10 "2022-02-21T00:33:49Z")
ok ive just made some changes to the Herelink Settings app 1. make sure its paired, and the air unit is on 2. goto the settings app \> Airunit 3. click Update This App 4. open herelink settings again, goto Airunit 5. pick the baudrate you are using. and click Reset Baud it should now be working, if all goes to plan ---
**Author:** ![BrunoB](https://discuss.cubepilot.org/user_avatar/discuss.cubepilot.org/brunob/32/5401_2.png) [@BrunoB](https://discuss.cubepilot.org/u/BrunoB)\ **Post date:** [21 February 2022 11:46 UTC](https://discuss.cubepilot.org/t/herelink-unit-suddenly-stopped-to-send-telemetry-data/8388/11 "2022-02-21T11:46:14Z")
Good Morning @Michael_Oborne , I have just arrived at factory and all my units have these current versions installed: Air Unit: AAU01211129 Ground Unit: BRU01210730 These are the latest stable or not? When I check for updates both from Air and Ground Units they shown to me the systems are up to date. This procedure for updating the Herelink Settings App, the step 5 should be done whenever my Air Unit stops sending Telemetry Data without explanation? Thanks in Advance, Bruno Bagarini ---
**Author:** ![Michael\_Oborne](https://discuss.cubepilot.org/user_avatar/discuss.cubepilot.org/michael_oborne/32/13_2.png) [@Michael\_Oborne](https://discuss.cubepilot.org/u/Michael_Oborne)\ **Post date:** [22 February 2022 11:48 UTC](https://discuss.cubepilot.org/t/herelink-unit-suddenly-stopped-to-send-telemetry-data/8388/12 "2022-02-22T11:48:13Z")
the air unit firmware you are on should have resolved the issue, the issue was with an older firmware. ---
**Author:** ![BrunoB](https://discuss.cubepilot.org/user_avatar/discuss.cubepilot.org/brunob/32/5401_2.png) [@BrunoB](https://discuss.cubepilot.org/u/BrunoB)\ **Post date:** [3 March 2022 09:55 UTC](https://discuss.cubepilot.org/t/herelink-unit-suddenly-stopped-to-send-telemetry-data/8388/13 "2022-03-03T09:55:36Z")
Ok Michael, I will update the herelink settings app for all my units. Thanks a lot! ---
**Author:** ![Leandro\_de\_Medeiros](https://discuss.cubepilot.org/user_avatar/discuss.cubepilot.org/leandro_de_medeiros/32/6165_2.png) [@Leandro\_de\_Medeiros](https://discuss.cubepilot.org/u/Leandro_de_Medeiros)\ **Post date:** [16 December 2022 18:47 UTC](https://discuss.cubepilot.org/t/herelink-unit-suddenly-stopped-to-send-telemetry-data/8388/14 "2022-12-16T18:47:50Z")
Hi there, My name is Leandro and I am a professor/researcher from Florianópolis - Brazil. I’ve recently buyed and installed Herelink in one of my new UAV and noticed some like this issue: - My FC is PixHawk 6C; - Air Unit is powered by stabilized 12VCC source, sometimes by a 3S LiPo; - SBUS works fine, the 6C responds well; - I have UBLOX M8N GPS attached in FC (GPS1 port); - UART/Telemetry was working fine at this moment. - When I’ve attached Here3 CAN GPS in 6C’s CAN1 Bus, my telemetry stopped working. I’ve reset many times, have done firmware update, tried to switch to another FCs (Another 6C and one Pixhawk 2.4.8, tottally clean, w/no GPS) but unsuccessful. What can I do now? Follow photos below. ![WhatsApp Image 2022-12-16 at 15.47.23](https://discuss.cubepilot.org/uploads/default/original/2X/7/7b769b06e6920b5d1b50b4b6554c91b7b9ab4201.jpeg) ![WhatsApp Image 2022-12-16 at 15.46.54](https://discuss.cubepilot.org/uploads/default/original/2X/7/74165c22012cf696f88a4acf62a3098350649c2c.jpeg) ![WhatsApp Image 2022-12-16 at 15.46.42](https://discuss.cubepilot.org/uploads/default/original/2X/f/f318b3cae367c7aa551d3d804f19144352de4cd1.jpeg)