Throttle / Rudder stick failure


We have purchased a Herelink system and had it all set up and ready to go. This morning when turning it on, the throttle/rudder stick does not move the sliders in the monitor. We have tried calibrating, but cannot proceed past the throttle instruction as the stick seems to be completely “dead.”

Is this a hardware failure, or is it something else?

We have also tried rebooting and resetting the device.

The problem is very concerning as we certainly don’t want that to happen in the air!

Thank you in advance!


I have also attempted the dialpad calibration about 5 times. The left stick does not move.

I have a similar issue with one of my devices. How did you solve this?