Glitchy Scroll Wheel New Herelink

I opened a brand new Herelink and applied the most recent update.

I’ve calibrated the wheel several times but it seems to just sit to the left or right of center most of the time after returning to center. If I let the wheel ‘snap’ back to center, it will most of the time center correctly. At the end of the linked video below, you’ll see the wheel just not respond at all for a moment.

Anyone else having this issue? I did a search but couldn’t find anything specific to this. Below is the current build information and a link to a video.

Video: Herelink Scroll Wheel - YouTube

Here’s a second issue with the scroll wheel. When set to accumulator mode and the scroll wheel is moved, the slider will just run to the end. Please see video.

Is this a product defect? I’m on controller #2 now. I can’t be the only one to experience this. Is there a fix?

Hi Chris, yep, its a defect. we have actually paused shippments of herelinks to distributors while we sort this out.

the issue is that the shaft and the potentiometer interface has too much play in it. we are looking for a solution at the moment.

We are sorry about this, and will offer to fix it once we have a solution.

Philip Rowse
CTO CubePilot

Sounds good thank you.