Herelink AirUnit takes no power

We just got this brand new Herelink setup so we could have ethernet access. We plug it in and no LEDs are coming on. There are no amps going to it. No sign of life at all. Our other airunits are working fine

Here is a video to show our power setup is not an issue. We have worked with airunits before but this one appears to be DOA

Hi Andrew , please connect your local dealer for RMA.

I did. they fixed it. Thanks!