Herelink Joystick Failure

We have encountered a problem with the joysticks. The Herelink is not showing any input when the sticks are moved. Even when we tried to recalibrate the sticks, the Herelink screen showed no input. We have tried restarting and we have re-flashed the firmware to the most current version. The Herelink has not suffered any water damage and has not been subjected to any abnormal forces. It appears that the Herelink screen/computer is not receiving any input from the joysticks. Any advice on how to fix this problem would be greatly appreciated.

Please post a video of your problem

i have the same problem.
Shows no input or sometimes the input are very unstable.
Here’s a sample video: