I own around 6 or 7 Herelink systems now and have had continuous video stability issues with all.
I’ve tried numerous HDMI cable types and have found the SmallHD cables to be a bit more consistent than others. That said, even if I can get a good video signal, I can barely touch the cable ends and the video goes nuts, most of which I cannot get it back even after several full system restarts.
I’m to the point of last resorts with these systems and need to get this figured out so I can put these systems to work next month.
My ground units are on firmware SRU01200616 and air units are on latest (from months ago)
I’m mainly testing with the Sony A6500 and the GoPro Hero 6 for now. I do have a couple of airplanes that I’ve flown with the Hero 6 with success a few times.
What is the next step to get this resolved? How do I pull logs from the air unit? Who can review them?