Herelink WiFi detection problems

HereLink
#1

Herelink can’t find specific WiFi networks.

I’m having problems with both of our Herelink controllers.
For some reason, it won’t detect some WiFi hotspots. We’ve tried restarting them, updating, them and so on, but it still doesn’t work. It is mainly mobile hotspots that are giving us trouble.

We are able to connect to our regular WiFi with no problem and also some mobile hotspots. For example, we are not able to connect to the hotspot of a Samsung S20 but with a Pixel 6 everything works just fine. The S20 hotspots never even show up on the list of available networks.

Does anyone else have had this problem?

1 Like
#2

Hello @Jonas_Vennevold,

I also had the problem, and wasn’t able to solve it. I have already saw more people with this problem in this forum.

#3

I also had issues.
Simple solutions (which do not solve all problems):

  • use a 5.8 GHz network
  • use a low channel, not channels above 40 I think.
#4

to meet regulatry complience, herelink is shipped with only the lower bands enabled.
on the OTA screen/Settings screen there is a drop down to select a region, that can change this.

#5

Thanks! Are you able to create a better guide for that? I can’t really find anywhere to change the region.

#6

I have the same issue in Singapore. Interestingly, during USB Upgrade Via PC → Controller Upgrade, it can see the 5GHz router network and connect well. I can even see it under the saved network. But once I rebooted and went into the usual operation, it could not see the 5GHz network again.

If I use my android mobile phone and turn on the portable hotspot, it can see and connect well with the same security setting.

OEM build number: BRU01211104

5GHz_1
5GHz_11920×1420 137 KB

#7

make sure you have selected your region, this can change the wifi channels scanned based on regional requirements

#8

I think someone asked for the steps before.
Could you teach the users step-by-step to the pages.

Is there a possibilities that the built cannot detect SSID with underscore _?

The different in my testings are the SSID, one with underscore _ (cannot find).

#9

don’t think is the underscore issue either.

okay, the steps to other users, Settings->About phone->System Updates, I choose US, Wa-Lah, 5GHz network appears and connected. Reboot and test, still works. Nothing changed to my router settings.