IR Lock Mark One Not Connecting

Having trouble with getting the ‘default program’ on IR Lock running the Mark One firmware to recognize the beacon. Followed the instructions precisely and have tried updating drivers, using the updated software/firmware and tired on several PCs and recently on mac on 2 different IR Locks.

What could be going wrong here? Photos below, the beacon is 10m away from the IR Lock and the camera clearly sees the beacon in the raw setting but never does anything when I run the default program.

Screenshot showing raw video

Screenshot showing running in default program (nothing comes up)