Are there any offical support for this device?
An email address or phone?
Or is this forum the only place for support?
Thanks
Official support is here
@Simba15 user support is generally through this forum. You can also contact the reseller you purchased the products from.
That’s disappointing that there is no real phone or email support. The product seems well polished but would be nice to have better resources.
How would one go about warranty or major diagnostics? There isn’t even a contact page for CubePilot.
Thanks.
@Simba15 Who did you purchase the equipment from? Most if not all our Resellers have direct contact information. If you are facing issues with your equipment which require servicing, you should be able to contact your resellers. If you are not able to contact your reseller you can tell us that here as well, and we will get that sorted for you.
If you are facing issues with regards to setup and operation, you can ask questions in this forum. All our customers are not located in the same timezone as us, that’s why we have resellers.
Please ask in a new thread under the drone ID section…
Old threads like this get missed… Starting again is normally my advice when things end up in this state, but I am unsure how to do this with Drone ID setup cubes…
just to note:
We purchased herelink from IR-Lock, there is no direct support from IR-LOCK.
The last time I tried to email them it took 5 days for a reply.
Lets see how long it takes this time.
@Simba15
Good Day, Tristan.
This is Thomas from IR-LOCK. It looks like we answered your email within a few hours. (received Sept 19, 11:14am)
Please let us know if we are missing something. I only see one email thread.
Hi there Thomas,
Thank you for your quick support in this matter.
We sent a reply to one of our earlier discussions and it was never answered ( Jan 8 2024)
but alas we have solve those issues and we do appreciate your fast response in this matter.
for CUBE Pilot:
Now how about getting a OFFICAL EMAIL for CUBEPILOT?
Tristan.
@Simba15
Thank you for the info. Please send me the details of the ‘Jan 8 2024’ message. We would really like to figure out why it was missed.
We typically answer emails within 1 business day. Our contact page is linked below.
Your reseller is your path to us.
Our email addresses are very public, but I assure you, direct emails to us will not get any results other than a screenshot to the reseller