The Cube & Here 2 Combo is not connected to pc

About five products were found to have a poor connection between The Cube & Here 2 Combo and PC. I’ve tried Windows 10 and changed my PC, but I can’t connect at all.

However, there was no problem with single-product items other than set products.

Is there a problem only for products produced this year?
Also, I want to make sure that there is no problem at all with our new order.

Attached is the video on the problem. and their s/n

You need to load the latest version of mission planner from the MSI file (clean install)