Unable to upgrade firmware on orange cube

Hello,
I am unable to upgrade the firmware of my orange cube. While in the process mission planner gives me an error: no response from board. I’m using mission planner 1.3.74, build
1.3.7.6
Your help is greatly appreciated

Thank you,
Mike

Also, I’m getting the following error immediately after clicking on my frame type to install the upgrade.

Fail to discover ID. Please reconnect via USB and try again