Cube Orange+ not detected in device manager

Hi everyone!
I purchased a Cube Orange+ with a mini carrier board but I’m having some problems.
When I connect the autopilot to the computer (windows 10) via USB it lights up (solid orange) but it isn’t detected in the device manager.
I tried to reinstall MP with the latest release, to update the drivers and also to change USB cable (I also used a cable that works perfectly with a Cube Black with a standard board) but nothing. From what I read, newer autopilots don’t come with a software uploaded and that’s okay, but how can I upload the software if the board isn’t recognized?

Thank you very much!

Hi everyone, I have another question for you!
I tried 9 different cables but nothing worked, so I was asking myself if the new Cube Orange Plus come with at least a sort of bootloader to connect it (and then upload the firmware) or do they come completely blank?
It is not clear to me why it isn’t recognized by the Device Manager and moreover if entering DFU mode will make it recognizable. By the way I’m not confident enough to open the case and enter DFU mode, I don’t think a “normal user” should do that.

Thanks!

Have you seen any unknown COM ports on your device manager? If yes, try to connect it via Mission Planner then upgrade the cube orange to the latest firmware. The other solution is to press Ctrl+F while opening Mission Planner. Choose “Driver Clean” then reinstall the driver shown as here Installing Mission Planner | CubePilot