System Update app crashes after firmware update

nik109 · June 13, 2020, 5:41am

#System Update app crashes after firmware update

I have purchased herelink product last week. I have updated firmware using flasher_linux utility on Ubuntu 16.04.
Console output:

Looking for Device
Found Unit Type: remoteunit

Downloading required package…
Latest remoteunit release: FRU01200409
Downloading Latest Release from https://herelinkfw.cubepilot.org/remoteunit-FRU01200409.tar.gz
remoteunit-FRU01200409.tar.gz: 100%|████████▉| 491M/491M [03:55<00:00, 2.19MB/s]
Successfully download package
Extracting package…
100%|███████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████| 19/19 [00:06<00:00, 2.96it/s]
Successfully extracted package
Flashing Unit…
DO NOT DISCONNECT!!
Flashing partition: 100%|███████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████| 209/209 [00:00<00:00, 758kB/s]
Flashing oem: 100%|████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████| 8.94M/8.94M [00:00<00:00, 49.9MB/s]
Flashing boot: 100%|███████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████| 23.6M/23.6M [00:00<00:00, 46.2MB/s]
Splitting Sparse Partition system.img @ /tmp/tmpym_ni_az
Flashing system 1/19: 100%|████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████| 55.0M/55.0M [00:01<00:00, 45.2MB/s]
…
Flashing system 19/19: 100%|███████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████| 13.5M/13.5M [00:00<00:00, 48.2MB/s]
Flashing userdata: 100%|███████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████| 10.5M/10.5M [00:00<00:00, 49.4MB/s]
Flashing recovery: 100%|███████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████| 27.5M/27.5M [00:00<00:00, 45.8MB/s]
Flashing cache: 100%|██████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████| 6.10M/6.10M [00:00<00:00, 52.8MB/s]
Flashing misc: 100%|███████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████| 8.00k/8.00k [00:00<00:00, 17.2MB/s]
Flashing firstboot: 100%|█████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████| 292k/292k [00:00<00:00, 589MB/s]
Flashing trustzone: 100%|████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████| 428k/428k [00:00<00:00, 1.00GB/s]
Flashing secondboot: 100%|███████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████| 786k/786k [00:00<00:00, 1.66GB/s]
Successfully flashed image
-------------------------------------------------------------- output ends

After the firmware update, i tried to activate the device but system update app on the remote unit keeps crashing.

Current version is FRU01200409 as displayed on remote unit.
I have connected the remote unit to 5GHz wifi active internet connection.
I have seletec US option while activating the device.
Please help.

Michael_Oborne · June 13, 2020, 6:02am

what is ip range on wifi you connecting too?

nik109 · June 13, 2020, 6:30am

I am using WIFI hotspot of my android phone at 5GHz frequency. Let me figure out tht IP range of the android hotspot.

nik109 · June 13, 2020, 6:54am

Ip range of wifi hotspot of android phone is 192.168.43.0 to 192.168.43.255.

I have also tried wifi connection from wifi router of my office, it has ip range of 192.168.1.0 to 192.168.1.255.
System update app is crashing on both the networks.

Michael_Oborne · June 13, 2020, 7:04am

ok, can you try load factory image again, and see if that resolves it

nik109 · June 13, 2020, 7:16am

Action:
Settings --> Backup & Reset --> Factory data reset --> clicked RESET PHONE
Observation:

System Updates app keep crashing. Same behavior on both hotspot and wifi router networks
Once I also got message “couldn’t register device” before app started crashing.
I have also reflashed the firmware using flasher_linux utility and repeated the same steps. I have used sudo command with flasher utility as it was not able to get usb permission without the sudo command.

Michael_Oborne · June 13, 2020, 7:28am

if you disable wifi does it still crash?

Michael_Oborne · June 13, 2020, 7:29am

also try turn on aircraft mode, then turn only wifi back on

nik109 · June 13, 2020, 7:39am

Action:

Turned airplane mode on, turned on wifi (airplane mode still on)
Observation:
System app keep crashing again and again with popup message of “close app” and “open app again”
When I turned off the wifi, app crashing stopped.

nik109 · June 13, 2020, 9:23am

Do I have to create a tethered usb internet connection to get internet on the herelink remote device for registering and system update?

gio · June 13, 2020, 1:14pm

Im currently experiencing this exact problem. The system update app keeps crashing no matter what i do.

gio · June 13, 2020, 1:20pm

The app crashing also stopped for me when i turned off the wifi.

MadRC · June 14, 2020, 8:47am

Can you provide a log of what’s happening

The process is on the Wiki

@sidbh

nik109 · June 14, 2020, 9:58am

I am working on how to take logs from the herelink remote unit. Will be uploading logs soon.

frame · June 14, 2020, 7:42pm

I experienced the same issue - at some point I managed to continue - not sure what helped (rebooted unit multiple times, etc).

gio · June 15, 2020, 3:14pm

Well i managed to update mine. For some reason, the WiFi causes system update to crash if its not perfectly happy with the IP range and also the channel that the wifi signal is being broadcast on so i limited my Router to a max of 5 IPs which forced the herelink to get an IP if (192.168.1.4). Once that was solved it started telling me that it couldn’t check for updates. I made sure that the time was correct but i neglected to check the date as well so i fixed that and it went through. i hope my scenario can help you as well.

MadRC · June 15, 2020, 4:10pm

Glad you got it sorted.

nik109 · June 16, 2020, 3:27am

I got my herelink remote unit updated yesterday. I didnt change anything and used the same router. I have one more unit of herelink product, it also got updated after one crash on system update app on the same router and same development ubuntu machine.